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Charles E. Hutton

Customer Operations and Experience Executive

"The only person you should try to be better than... is the person you were yesterday."

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Dedicated Professional

I am strategically competitive and fall into leadership roles quite easily. As a leader, I model passion and determination for my team to pursue our goals no matter what obstacles arise.

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Thoughtful

I enjoy helping others and encouraging people to come to me with any problems. What ever the issue may be I will come up with a solution. I get projects done by keeping an open mind and easy going disposition. Others respect me because I show them the respect they deserve. I approach all situations and relationships with a warm and positive attitude.

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Problem Solver 

I have gained much experience and knowledge within my area of expertise. I am goal oriented and dedicated to the task at hand and will never back down from a challenge. I trust my knowledge and experience to guide me through any issues I may encounter. I excel at multi-tasking and effectively setting priorities. Because of this, I can see multiple solutions to solve a problem and readily adjust tactics.

About Me

I am a solid, dynamic professional who has accumulated a plethora of experience leading teams in Fortune 50 to Fortune 500 companies in various industries. Throughout my career I have gained key learning's and experiences relative to innovative/strategic thinking, building new teams/recruiting talent, and improving the customer experience. Motivating, mentoring and leading employees to tackle critical business goals, delivering value to the firm and enjoying our shared success is and has always been my leadership mantra. I love being around entrepreneurial thinkers and those that sincerely appreciate life and learning. Relative to my career, it's my goal to maintain a viable leadership role with Customer Service/Operations, Client Services or Business Operations that would afford flexibility, autonomy, and innovative thinking. Outside of work I love to travel, attend Jazz concerts and play golf.

Education

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    California State University, Fresno, California

    Bachelor of Arts in Journalism and Public Relations

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    Anderson Graduate School of Management, UCLA

    NAMIC Executive Leadership Development Program

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    Carlson School of Management, University of Minnesota

    The Leadership Advantage, Executive Development Program

Recommendations

  • Charles is a true leader. He is able to see the big picture and motivate others in order to deliver results. Charles also is able to turn strategies into realities through his leadership and analytic abilities. I would work for/with Charles again in a heartbeat.

    Mike Daly; B.S. Marketing, Sr. Marketing & Communications Professional

  • Charles is an exceptional leader, who successfully blends strategic thinking, a sharp focus on business targets, and a true understanding of how to engage a workforce in order to produce winning results. He is an absolute pleasure to work with as well!

    Deborah Wiest; Vice President, Training and Development, United Healthcare Network at UnitedHealth Group

  • I've known Charles for approximately a decade and have always been inspired by his passion for doing what is right for the customer and company. As an executive at Xcel Energy, Charles served as a leader who inspired breakthrough thinking from his team and consistently delivered results for the company and the customer. He was frequently sought out for most visible strategic projects at a Fortune 150 utility because of his own ability to strategically think through the most complex problems and develop robust solutions. At Cricket, Charles furthered the importance of the customer experience throughout key business units within the company. He championed initiatives aligning multiple groups to provide a positive customer experience through all critical channels. He instituted solid business practices and approaches to ensure consistency and excellent customer service. In all situations, Charles is a true team player that leads with high integrity by modeling the way, living his values and striving for excellence.

    Melissa Wood; Strategic Management and Marketing Consulting

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Find Me

Experience

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    2016

    Vice President, Enterprise Workforce and Traffic Management

    CHARTER COMMUNICATIONS

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    2015 - 2016

    Vice President, Customer Care Business Operations

    TIME WARNER CABLE

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    2012 - 2014

    Vice President, West Division Loyalty and Retention

    COMCAST CABLE, Englewood, Colorado

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    2011 - 2012

    Vice President, Customer Care, Mile High Region

    COMCAST CABLE, Denver, Colorado

Skills

  • Customer Retention
  • Transformation
  • Customer Service
  • Strategic Planning
  • Innovative Thinking
  • Project Management
  • Process Improvement
  • Business Development
  • Business Analysis
  • Team Building
  • BPO Expertise
  • Leadership / Motivation
  • Training / Coaching
  • Client Needs Assessments
  • Time Management
  • Business Solutions
  • Business Operations
  • Annual Operating Plans
  • KPI / SLA Management
  • Technology Planning / Implementation